01
AI Fluency for Small Business — Module Overview
Welcome to the AI Fluency for Small Business module. Learn how to use generative AI tools practically and responsibly to save time, reach customers, and grow your business.
11 Lessons
Self-paced
Practical AI for NZ small business
Course Lessons
Build your fundamental AI knowledge step by step with practical examples and exercises by following these individual lessons.
The AI curriculum
and all labs can be downloaded directly from GitHub if you want to follow the hands-on labs.
02
What Is Generative AI? (And What It Isn't)
Understand what generative AI actually does, how tools like Microsoft Copilot work, and what AI can and cannot do for your small business.
03
How to Talk to AI - The Art of Prompting
Learn the basics of writing effective prompts to get useful results from AI tools, with practical examples for everyday business tasks.
04
AI for Customer Communication
Use AI to draft professional emails, FAQs, and social media replies while keeping your authentic brand voice.
05
AI for Content and Marketing
Create blog posts, newsletters, product descriptions and social media images using AI tools - even with zero marketing experience.
06
AI for Admin and Operations
Save hours each week by using AI for meeting notes, data entry, document processing and automating repetitive admin tasks.
07
AI for Decision Making
Use AI to analyse customer feedback, research markets and spot trends - while understanding why the final decision should always be yours.
08
Choosing the Right AI Tools
A practical guide to choosing Microsoft-first AI tools for your business based on capability, fit, and workflow.
09
AI and Your Data - Privacy and Security
Understand what happens to your data when you use AI tools, your obligations under the NZ Privacy Act, and how to keep customer information safe.
10
AI Ethics for Small Business
Navigate bias, transparency and responsible AI use as a small business - including when and how to tell customers you are using AI.
11
Your AI Action Plan
Put it all together with a practical plan: identify your first AI use cases, set realistic expectations, and build AI confidence in your team.